What is the best way to contact you with questions or to place an order?
If you have any questions please call or e-mail us. We are available by phone Monday through Saturday from 8:30 a.m. to 5:00 p.m., and in person by appointment. We are frequently on the phone, so please make use of the voice mail. We try our best to get back to our customers within the business day; if your call comes in later in the afternoon, we will return it the following day.
What is your delivery area?
We deliver to most parts of New York City - Brooklyn, Manhattan, Queens, and the Bronx. We also deliver to some parts of New Jersey.
What can I expect when I order from Panla Catering?
You can expect great tasting food from some of the best chefs in NYC
How much notice do I need to give for a catering order?
We usually require at least three full business days' notice for orders. During particularly busy seasons, more notice may be required. In the case of an unanticipated event, such as a memorial, we try our best to respond quickly. In the case of a staffed event (for corporate and institutional customers only), we usually require a couple of weeks.
Please keep in mind that we sometimes book up for a particular day and must stop accepting orders. We always recommend placing your order as soon as you decide to use us to cater your event.
Can I change my order once it has been placed?
We are usually able to accommodate changes made at least three business days before your event. Let us know when submitting your order if you anticipate making any adjustments. Please note that we consider all orders final three full business days before the scheduled event date and are not able to make any changes after this time.
Do you do tastings?
Yes, with adequate advance notice we can arrange for you to taste items before you decide to order.
What is your cancellation policy?
Catering orders canceled less than two full days before the scheduled event date will be charged a maximum of 50% of the total invoice. Orders that are canceled less than one full day before the scheduled event date will be charged a maximum of 80% of the total invoice. Orders that are canceled the day of the scheduled event will be charged a maximum of 100% of the total invoice. These charges are to cover foods that cannot be used, labor, rental goods, and jobs we may have declined in order to accommodate your event. The determination of which level of charges will be at the discretion of Panla.
How do I pay for my order?